OPPO Store Terms Of Sales

TERMS AND CONDITIONS OF SALE

1. General

1.1 These Terms and Conditions of Sale set out the terms and conditions under which we supply the Products to you.

1.2 References in these Terms of Sale to “you”, “your” or the “customer” mean the person who purchases the Products.

1.3 References in these Terms of Sale to “we”, “our”, “us”, the “seller” or “OPPO” mean Unumplus Limited, Company number 10536855, 7 Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA.

1.4 The reference to “Products” in these Terms of Sale means mobile devices and accessories made available for sale by OPPO on our website https://www.oppo.com/uk.

1.5 Where we use the words “in writing” or “written” in these Terms of Sale, this includes emails.

1.6 Please read these Terms and Conditions of Sale carefully before submitting any order to us. These Terms of Sale tell you who we are, how we will supply the Products to you, how the contract may be modified or terminated, what to do if any problem arises, and other important information. They also incorporate certain mandatory information required to be provided to you before you enter into a distance contract, pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contracts Regulations”).

1.7 These Terms of Sale do not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations, the Consumer Protection Act 1987 or any other applicable consumer protection legislation. Where any provision of these Terms of Sale conflicts with such mandatory statutory rights, the mandatory statutory rights will prevail.

1.8 Please contact us using the details set out in Section 20 (Contact) if you would like further information or if you believe there is an error in these Terms of Sale.

2. Contract for the purchase of the Product(s)

2.1 By placing an order through the online checkout process on our website, you are making an offer to us to purchase the selected Product(s).

2.2 Your offer to purchase the Products will be considered by us and will be accepted at the earlier of (i) the time at which you receive an “Order Confirmation Email” or (ii) the delivery of the Product(s). The contract will not be formed until that moment.

2.3 We may refuse to accept your order where:

(A) the Product is no longer in stock;

(B) the Product has been discontinued;

(D) we are unable to obtain authorisation for your payment or we do not receive payment;

(E) a credit reference we have obtained in respect of you does not meet our minimum requirements; and/or

(F) we have grounds to suspect fraud.

2.4 If any of the above applies, OPPO will cancel your order, notify you of the cancellation and refund any monies you have paid for the order in a timely manner.

2.5 Save where applicable law provides otherwise, the refund of monies you have paid in respect of an order will be OPPO’s sole liability for any cancelled order.

3. Prices and payments

3.1 The price of the Products will be the price displayed on our website at the time of checkout, expressed in GBP (£) and including VAT (where applicable), unless this is obviously incorrect.

3.2 The prices of the Products do not include shipping costs (further information about shipping costs can be found on our website) or transaction fees (for which we are not responsible).

3.3 If you pay for your order using an international credit or debit card, the price shown on your card statement may vary depending on exchange rates. Your bank or card issuer may also charge you additional fees and commissions for currency conversion, which may increase the total cost of your purchase. Please contact your bank or card issuer for further information before placing any order on our website.

3.4 The personal information you provide when making a purchase will be processed electronically by OPPO for the purpose of payment processing and fraud prevention.

3.5 Payments on oppo.com and all related country-code domains are handled by third-party payment partners and transmitted using the Secure Sockets Layer (“SSL”) protocol with 2048-bit encryption. OPPO does not store or have access to your payment details. Your credit/debit card information is held on the servers of our third-party payment partner.

3.6 In accordance with the Consumer Rights (Payment Surcharges) Regulations 2012, we do not impose any surcharge for the use of standard consumer payment methods.

3.7 All prices published on our website are subject to change without prior notice. The price charged for a Product will be the price in force at the time the order is placed. Price increases will only apply to orders placed after such changes. The prices and currencies displayed in the order confirmation at checkout and stated in the order confirmation email are final.

4. Our Products

4.1 The images of the Products that appear on our website are for illustrative purposes only. Although we have made every effort to ensure the accuracy of the images of the Products on our website, your Product may differ slightly from such images (for example, in colour).

5. Risk and title

5.1 The Products will be at your risk from the time of delivery to the address you have specified, or from the time you collect them, in accordance with section 29 of the Consumer Rights Act 2015. You will become the owner of the Products once we have received payment in full.

6. Warranty policy

6.1 OPPO phones and the accessories specified in Section 6.8 below, when purchased on https://www.oppo.com/ukare covered by OPPO’s limited warranty starting from the date the product is delivereddelivery (the “Limited Warranty”).

6.2 The Limited Warranty covers the hardware components of our Product(s) as originally supplied, and Product defects caused by workmanship or construction materials. The Limited Warranty does not cover any of the matters listed in Section 7 (Exclusions from the Limited Warranty).

6.3 The Limited Warranty is only valid in the country or region of original purchase.

6.4 To make a claim, please provide your original proof of purchase (invoice(s)), Product model(s) and Product serial number, together with photographic evidence of the Product defects, to OPPO Customer Service at https://support.oppo.com/uk/

6.5 Any repair and replacement services covered by the Limited Warranty, together with the corresponding shipping costs, will be free of charge within the Limited Warranty period specified below.

6.6 OPPO may use reconditioned, refurbished or new parts and components when repairing any Product(s). Alternatively, we may replace the defective Product in its entirety with a reconditioned, refurbished or new OPPO Product.

6.7 Please note that we only provide after-sales support in the areas where we ship (this includes repairs and/or replacements/returns). OPPO is not responsible for orders placed outside the official sales regions. A list of our official sales regions can be found at https://www.oppo.com/uk/online-store/.

6.8 The Limited Warranty periods for each of our Products are set out below. The Products covered by the Limited Warranty are:

Item	Limited Warranty Period
Mobilephones and Tablets	Twenty-four (24) months
Smart Watches and Wearables	Twenty-four (24) months
Headphones and Audios	Twenty-four (24) months
Power adapters	Twenty-four (24) months

6.9 The Limited Warranty set out in this section is offered voluntarily by OPPO in addition to, and over and above, your statutory rights under the Consumer Rights Act 2015. The Consumer Rights Act 2015 gives consumers in the United Kingdom certain rights in respect of goods that are not of satisfactory quality, not fit for purpose, or not as described, including (subject to the conditions in that Act) the right to reject goods within 30 days of delivery for a full refund, the right to require repair or replacement, and the right to a price reduction or final right to reject. The Limited Warranty does not affect, alter or replace those rights, and nothing in these Terms of Sale shall be construed as limiting or excluding any rights that cannot be limited or excluded under applicable law.

7. Exclusions from the Limited Warranty

7.1 The Limited Warranty does not cover:

(A) software, consumable items and accessories, even if packaged and sold together with the Product(s);

(B) defects or damage resulting from accidents, negligence, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquids, moisture, sand or dirt, or unusual physical, electrical or electromechanical stress;

(D) defects or damage resulting from excessive force or the use of metallic objects on the touchscreen;

(E) devices whose serial number or IMEI numbers have been removed, defaced, damaged, altered or rendered illegible;

(F) ordinary wear and tear;

(G) defects or damage resulting from the use of the Product(s) in conjunction with accessories, products or ancillary/peripheral equipment not supplied or approved by OPPO;

(H) any defects or damage to the physical features arising from improper testing, operation, maintenance, installation, service or adjustment not supplied or approved by OPPO;

(I) defects or damage arising from external causes such as collision with an object, fire, flood, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

(J) defects or damage resulting from the reception or transmission of the cellular signal, or viruses and other software issues introduced into the Product(s);

(K) products not purchased on oppo.com or through authorised resellers (we recommend that you contact the point of sale for assistance);

(L) Products purchased outside the countries or regions officially supported by OPPO, the list of which can be consulted at https://www.oppo.com/uk/support; and

(M) repair(s) carried out by non-official repair centres.

7.2 “Non-official” means not purchased through oppo.com or through an authorised OPPO partner.

8. Our cancellation rights

8.1 OPPO does its utmost to supply the Products listed in your order confirmation. However, we will have to cancel your order where:

(A) we are legally required to do so;

(B) we have grounds to suspect that fraud has been committed; and/or

(C) you fail to provide us, within a reasonable time of our request, with the information necessary for us to supply the Products to you, for example where you provide us with incorrect or incomplete shipping information or contact details, or where you fail to update such information when requested.

9. Your rights of cancellation, return and replacement

9.1 You may terminate your contract, return a Product you have purchased from us, or request the replacement of one or more Products in the following circumstances.

9.2 Faulty Product or misdescribed Product (Consumer Rights Act 2015). We are under a legal obligation to supply Products that are of satisfactory quality, fit for purpose and as described. If you consider that a Product we have supplied to you does not match its description, is not of satisfactory quality or is not fit for purpose, you may exercise your statutory rights under the Consumer Rights Act 2015, including (subject to the conditions of that Act):

(A) the short-term right to reject the Product within 30 days of delivery for a full refund;

(B) the right to require repair or replacement; and

Please follow the process set out in Section 10 (Faulty Product Returns and Replacement Policy) to exercise these rights.

9.3 Our actions or proposed actions. You may return a Product to us or cancel your contract with us for any of the following reasons: (A) we have informed you of an upcoming change to the version of the Terms applicable to you with which you do not agree (please refer to Section 18 (Changes) for further information); and (B) you have a statutory right to terminate the contract because of something we have done wrong.

Right of withdrawal

You have the right to withdraw from this contract within 15 days without giving any reason. The withdrawal period will expire after 15 days from the day:

(A) in the case of a sales contract: on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the goods;

(B) in the case of a contract relating to multiple goods ordered by the consumer in a single order and delivered separately: on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the last of the goods.

To exercise the right of withdrawal, you must inform us:

Unumplus Limited

7 Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA

Email: support.uk@oppo.com

Telephone: +44 (0) 800 917 6121

of your decision to withdraw from this contract by means of an unequivocal statement, such as an email or a letter sent by post. You may use the cancellation form attached, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery charges (except for any additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We may deduct from the refund any diminished value of the goods supplied if such loss is the result of unnecessary handling by you. We will make the refund without undue delay and at the latest:

(A) 15 days after the day we receive the goods supplied from you, or

(B) (if earlier) 15 days after the day you provide evidence that you have returned the goods, or

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned them, whichever occurs earliest.

You must return or hand over the goods to us without undue delay and in any event no later than 15 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 15 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

[Complete and return this form only if you wish to withdraw from the contract.]

To:

Unumplus Limited

7 Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA

The Netherlands

support.uk@oppo.com

I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) [only if this form is notified on paper],

Date

[*] Delete as appropriate

9.4 Change of mind. In addition to your statutory right of withdrawal under clause 9.3a, we voluntarily grant you the right to return the Product(s) or to withdraw from the contract within fifteen (15) days from receipt of the Product(s), unless a different withdrawal period is specified on the product purchase page. During this period, the customer may return the Products for any reason. The Products must be kept in a reasonable condition and, where possible, returned in their original packaging. We reserve the right to make deductions (for example, for the loss of value of the product for which the customer is responsible). Unless otherwise specified on the product purchase page, you will also be responsible for the costs of returning any Product. You may cancel the contract or return the Products by following the procedure set out in Section 11 (Returns Process) or by contacting us using the details set out in Section 20 (Contact). The rights described in this section are in addition to your statutory rights and do not affect them.

9.5 For further information on these rights and how to exercise them, please refer to Section 10 (Defective Product Returns and Replacement Policy).

10. Defective Product Returns and Replacement Policy

10.1 This section does not apply to returns under the Limited Warranty or where you have changed your mind. Please refer to Sections 6 (Warranty Policy) and 7 (Exclusions from the Limited Warranty) for further information on how to submit claims under the limited warranty, and to Section 9.4 for further information on returns and cancellations in the event of a change of mind.

10.2 If you wish to return a Product or obtain a replacement Product because the original Product is not fit for the intended purpose, is not of satisfactory quality or does not match the description, please send us a ticket by email at https://www.oppo.com/uk/support describing the problem with your Product and why you consider it to be defective, damaged or materially different. A member of the OPPO customer service team will contact you to inform you of the next steps (for example, they may ask you to return the defective Product by following the returns process set out in Section 11 (Returns Process)).

10.3 If, following inspection, we determine that a refund is appropriate, we will process such refund as soon as possible and, in any event, within fourteen (14) days from the day on which you notified us of the cancellation.

10.4 Please note that we may elect not to accept returns in certain situations, including but not limited to the following circumstances:

(A) defects or damage caused by misuse, negligence, physical damage, tampering, incorrect adjustment, normal wear and tear, or incorrect installation after purchase; and/or

(B) where you have purchased a personalised Product, unless there is a defect with the personalised Product. Bespoke or personalised goods are exempt from the right of cancellation under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

10.5 In all cases, we will inspect the Product(s) and verify any faults.

10.6 To be eligible for a replacement or a refund, the items must be in perfect, as-new condition and, where possible, in their original packaging. We reserve the right to deny a refund where the returned Product is reasonably considered to be damaged.

10.7 If you contact us within 30 days of delivery of a faulty Product, you may exercise your short-term right to reject under section 22 of the Consumer Rights Act 2015 and choose a refund. After that period, where a fault is discovered, please contact us using the details set out in Section 20 (Contact), and we will repair or replace the Product or refund the price you paid for it in accordance with sections 23 to 24 of the Consumer Rights Act 2015.

10.8 This returns and exchanges policy does not affect your statutory rights.

11. Returns Process

11.1 To process a return, please submit a Return Merchandise Authorisation (RMA) form here, or contact OPPO customer service to request a return by visiting https://www.oppo.com/uk/support. Without a verified RMA request, the returned package will be rejected. Return requests cannot be cancelled once they have reached the “shipped” status.

11.2 We recommend that you obtain proof of postage if you return any Product(s) to us.

11.3 Once you have contacted OPPO customer service and requested a return, you will receive, and will be asked to submit, an RMA form. Please print the RMA form and place it inside the return shipping package. Further details about the RMA form and the returns process will be provided in an email we will send you once you have requested the return.

12. Shipping Policy

12.1 Shipping. Orders are normally dispatched within two (2) business days of payment. Orders placed during promotional periods and special events may have longer shipping times, at OPPO’s discretion. In such cases, customers will be informed separately in advance.

12.2 We will deliver the Product(s) to the delivery address you provide in your order, in accordance with section 28 of the Consumer Rights Act 2015. Unless we agree otherwise with you, we will deliver the Products without undue delay and in any event not more than 30 days after the day on which the contract is concluded. We may not deliver the Products to your delivery address unless someone is present to accept them and sign for receipt.

12.3 Inspection. All Products are inspected and sealed before delivery to prevent damage.

12.4 Status updates. OPPO will keep you informed of the status of your order by email. Orders cannot be cancelled once they have reached the “Shipped” status.

12.5 Calculation of shipping time. Shipping is calculated based on the address and the shipping method. The following options may be selected during checkout:

(A) Standard shipping (two (2) business days processing time + three (3) to seven (7) business days)

(B) Priority shipping (two (2) business days processing time + one (1) to three (3) business days)

12.6 Please note that all delivery times are estimates only. Additional charges may apply for delivery addresses in remote locations (including the Highlands and Islands of Scotland, Northern Ireland, Channel Islands and the Isle of Man, where applicable). We do not ship to PO boxes, BFPO addresses or military addresses.

12.7 We will contact you to provide you with an estimated delivery date or to agree on a delivery date with you.

12.8 We do not recommend that you use the address of any courier company when ordering Products for delivery, as OPPO will not be able to track the logistics once the Products have reached the courier company.

12.9 Please note that the shipping times set out above may not be available in the following circumstances:

(A) if you schedule delivery for a fixed time;

(B) where you provide us with incomplete or incorrect information about your address, or fail to provide us with the information necessary for us to supply your Product(s). Please note that we may terminate the contract if you fail to provide us with this information within a reasonable time after we request it, or if you provide us with incomplete or incorrect information. We will not be liable for late or non-delivery of any part of the Products if this is due to your failure to provide us with the information we need within a reasonable time after we request it;

(D) you have requested collection at a post office; and

(E) delays occur for reasons beyond our control (for example, extreme weather conditions, stock shortages or failures in our communication systems). In such cases, we will contact you as soon as possible to inform you and will take steps to minimise the effect of the delay. Provided we do so, we will not be liable for delays caused by the event. You may contact us to terminate the contract or to receive a refund for any Products you have not received if a significant delay occurs in receiving them.

13. Intellectual property

13.1 Nothing contained herein shall be construed as granting any licence to any trademarks, copyrights, patents, design patents, mask works, trade dress or any other form of intellectual property of OPPO or its licensors. OPPO expressly reserves all rights.

13.2 For questions relating to OPPO’s Intellectual Property Policy, please visit https://www.oppo.com/en/newsroom/ip/.

14. Our website

14.1 We own, or have the right to use, all intellectual property rights in our website, including all of its content. You agree that you will only use our website for personal and non-commercial use.

14.2 Our website is provided “as is” and “as available”, and we make no representations (whether express or implied) about our website. For example, we do not guarantee that our website will meet your needs, will be available twenty-four (24) hours a day, or that your use of it will be uninterrupted or free from errors, faults or viruses.

15. Personal data

We will only use your personal information as set out in our Privacy Policy: [*].

16. Limitation of liability

16.1 Nothing in these Terms shall exclude the liability of either party for anything that cannot be excluded under the law, for example:

(A) death or personal injury caused by our negligence (Unfair Contract Terms Act 1977 / Consumer Rights Act 2015);

(B) fraud or fraudulent misrepresentation;

(C) any breach of your statutory rights as a consumer under the Consumer Rights Act 2015 (including in respect of satisfactory quality, fitness for purpose, description and the right to repair, replacement or refund);

(D) our obligations in respect of defective products under the Consumer Protection Act 1987; or

(E) any wilful breach by us of these Terms of Sale that would entitle you to terminate the contract.

16.2 Subject to Section 16.1 above, we will be liable for any losses or damages you suffer as a foreseeable consequence of our breach of these Terms of Sale or of the contract, or of our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. We will not be liable for any loss or damage that is not foreseeable.

16.3 We only supply the Products for domestic and private use and, therefore, we are not liable for any business losses (for example, loss of revenue, loss of business, loss of profits, loss of business opportunities and/or business interruption).

17. Transfer of rights and obligations

17.1 We may transfer our rights and obligations under these Terms of Sale to another organisation.

17.2 You may only transfer your rights or obligations under these Terms of Sale to another person if we agree to this in writing.

18. Changes

18.1 We reserve the right to update these Terms of Sale at any time without prior notice, by updating our website accordingly.

18.2 Subject to Section 18.3 below, you will be bound by the version of the Terms of Sale in force at the time the contract is concluded.

18.3 OPPO may be obliged to modify the Terms of Sale to which you are subject for the following reasons:

(A) where we are required to make such changes under applicable laws or regulations; and/or

(B) where we notify you of the modification of these Terms of Sale before accepting your order, and you do not inform us that you do not accept such terms.

19. Miscellaneous

19.1 Severability. Each of the sections of these Terms of Sale operates separately. If any competent court considers any provision or part of these Terms of Sale to be invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or partial provision will be deemed deleted. Any modification or deletion of a provision or partial provision under this section will not affect the validity and enforceability of the rest of these Terms of Sale.

19.2 Successors. These Terms of Sale will be binding on the parties and their respective heirs, executors, administrators and authorised successors and assignees.

19.3 No waiver. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking action against you in respect of your breach of these Terms of Sale or of any contract with us, this will not mean that you do not have to do those things, and our previous inaction will not prevent us from taking action against you at a later date.

19.4 Third-party rights. A person who is not a party to these Terms of Sale shall have no right to enforce any of their provisions, except where such rights are expressly granted in these Terms of Sale or otherwise provided for by applicable law.

19.5 Force majeure. Neither Party will be liable for any delay in the performance of, or for the failure to perform, its obligations under this contract if the delay or failure results from: force majeure, an act of God, or any governmental act, fire, earthquake, explosion, accident, industrial dispute, civil disturbance, acts of terrorism, or anything beyond the reasonable control of either Party and not involving fault or negligence on the part of the affected Party (a “Force Majeure Event”). Our performance of the contract will be deemed suspended for the period during which the Force Majeure Event persists. You agree to grant us an extension for the performance of our obligations for the duration of such period. We will make all reasonable efforts to end the Force Majeure Event and/or find a reasonable solution.

19.6 Notices. You will send formal notices to us by email to the address indicated in Section 20 (Contact). We may send you notices to the email address or postal address you provide when placing an order, or by updating our website. Notices will be deemed received and duly served immediately after being published on our website, twenty-four (24) hours after the sending of an email, or three (3) days after the date of posting of a letter. To prove service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post, and, in the case of an email, that the email was sent to the specified email address of the recipient.

19.7 We intend to rely on these Terms of Sale and on any documents expressly referred to in them in relation to the subject matter of the contract. Although we agree that we are responsible for representations and statements made by our duly authorised representatives, please ensure that you request that any modifications to these Terms of Sale be confirmed in writing.

19.8 Governing law. These Terms of Sale and any contract formed under them are governed by the laws of England and Wales. If you live in Scotland, you can bring legal proceedings in respect of these Terms of Sale in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of these Terms of Sale in either the Northern Irish or the English courts. The choice of governing law does not affect any mandatory consumer protection rules that apply to you in the part of the United Kingdom where you have your habitual residence.

19.9 Alternative Dispute Resolution. We are committed to resolving disputes amicably. If you have any concerns about a Product or the service you have received, please contact us first using the details in Section 20 (Contact). If we cannot resolve your complaint to your satisfaction, you may contact Citizens Advice for free, independent advice (online at https://www.citizensadvice.org.uk or via the Citizens Advice consumer helpline on 0808 223 1133). You may also be entitled to use an alternative dispute resolution provider; we will provide details of the relevant provider on request. Nothing in these Terms of Sale affects your right to bring a claim in a court of competent jurisdiction.

20. Contact

20.1 If you have any queries regarding these Terms of Sale, please contact us using the details set out below.

Email support: https://www.oppo.com/uk/support

This document was published on 11 May 2026.